|NPS Survey App using Twilio Programmable SMS|
NPS or Net Promoter Score is an index on how likely customers are to promote a company's product and or services. You can change the chart view by selecting one of the column headers on the table. The calculation for this is:
Net Promoter Score =
Total Promoters/Total Responses - Total Detractors/Total Responses
To classify responses as either Promoters, Neutrals, or Detractors, refer to the following ranges out of a score from 0-10:
To demo this test survey, text SURVEY to (480) GO-ALPHI or (46-25744).
You can also have us text you by entering your number:
*This works only for US/Canada Phone Numbers.